Payment is due at the time services are rendered. In order to focus on our client's needs and customer service while minimizing costs, we don't bill clients or offer any payment plans through our hospital.
We accept debit cards, all major credit cards (Visa, Mastercard, Discover, American Express), and cash. All credit card transactions must be signed in person by the owner of the card upon transaction.
We understand that emergencies and unforeseen circumstances occur. For this reason, St. John's accepts payments through CareCredit. CareCredit is a credit card accepted by most healthcare practices from a third party (just like any other credit card). Applications can be found at the hospital or online at www.CareCredit.com. CareCredit application approval/denial is provided to the applicant instantly, and if approved, the CareCredit card may be used immediately for payment. Payment terms and conditions apply. Please see the CareCredit terms and conditions when applying.
Another popular option for your family and pet is pet insurance coverage. Many pet insurance companies provide different plans and payment options, just like human insurance. However, we do accept coverage policy payments through CareCredit and Trupanion.
Need a medication refill? No problem! Give our office a call or text message to let us know, and we will gladly refill any medications your pet needs. Please understand that all prescription refills require veterinarian approval and, therefore, depending on the medication, can take time to approve.
We ask that you call or text us 24 hours in advance for any medication refill requests. Some medications may need blood work or a recheck examination to ensure your pet's safety for long-term use. Most often, refills can be approved on the same day. However, this is not always the case, and that is why we ask for at least a 24-hour advance notice.
Please note that any prescription medication requires a current doctor-client relationship, meaning our veterinarian must have performed a physical examination on your pet in the last six months to one year, depending on the medication being prescribed. We cannot legally provide any prescription medication to a pet that has not been examined by one of our veterinarians.
Please note that due to an increase in online prescription requests, a $6 service fee will be added to all approved outside prescriptions. This is to cover the cost of staff time in communicating with pharmacies and veterinary time to ensure that the third-party pharmacy's prescription is accurate to ensure your pet's safety.
Get In Touch
Hit the Get In Touch With Us button below and fill out the form so we can properly connect you with a team member who can help. Prefer speaking with a human to filling out a form? Call our corporate office at the phone number listed below.